FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
If the product doesn’t work for you, we offer a hassle-free return policy. Simply contact us within 30 days of receiving your order to request a return or exchange. Products must be in their original condition. Email us at info@luna-nueva.store for assistance.
How long does shipping take?
Orders are processed within 1-2 business days. Delivery times are typically 7-9 days for Europe, the United States, and Mexico, with potential delays of up to 3 days depending on the carrier.
How much is shipping? Where do you ship to?
We offer free shipping on orders over $25. We ship to Europe, the United States, Mexico, and many countries in Latin America. Shipping costs for orders below $25 will be calculated at checkout.
Can you tell me more about your shipping process?
Once your order is placed, it is processed within 1-2 business days. You will receive a tracking number once the package has shipped. We partner with trusted carriers to ensure timely delivery.
How can I track my order?
You will receive a tracking link via email as soon as your order is shipped. Use this link to track your order in real time. If you have issues, contact us at info@luna-nueva.store.
Will I pay customs?
All taxes and fees are included in the price of your product. You won’t be charged additional customs fees upon delivery.
Find answers about our products
Products Information
Where can I find information on sustainability?
We are committed to environmentally responsible practices. Our packaging is eco-friendly, and we strive to source sustainable materials wherever possible.
Can I see your certificates?
For specific certifications or product details, feel free to contact us at info@luna-nueva.store, and we will be happy to provide the relevant documentation.
Where are your products made?
Our products are carefully crafted using high-quality materials. While some items are sourced globally, all meet our strict quality and safety standards.
Do you offer samples of your product?
Currently, we do not offer samples, but our detailed product descriptions and customer reviews will help you make an informed decision.
Where can I find more information?
For additional details, please visit our website or contact our support team at info@luna-nueva.store. We’re here to assist you!
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, Your Brand!"
Sofia R. Alberta, Canada.
